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Frequently Asked Questions Note: Select the question you are interesed in:
Placing an order How can I make an order? On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on 'Buy Now' button for the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the 'Choose Brand' column and repeat the process. When you are done click 'Confirm Order'. After entering your shipping information, click on 'NEXT' to review your order. If everything is correct, press on 'Go to secured checkout'. You will be taken to Secure Server and you should enter the required information. After that click 'Pay Now'. At this point your billing information is checked and you are due to receive an order confirmation to your e-mail address. If no e-mail is received within 1 hour, please get in touch with our Support Team at support@cigoutlet.biz [top] What payment methods are acceptable? You can make a purchase in our store using VISA/AmEx/Dinner's Club CREDIT/DEBIT CARDS and E-CHECKS. Payments through all methods are processed on-line. It usually takes not more than 2 days for credit cards processing operations and about 5-7 business days for e-checks. When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@cigoutlet.biz. [top] Can I make an order by telephone? Unfortunately no, you can only make it online. [top] Can I make an order by fax? Unfortunately no. This method of payment will be available later. [top] Is there a maximum order? No. The quantity of cigarettes that can be purchased at CIGoutlet.biz is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. Please note that for first time customers the maximum order is set at 12 cartons. [top] How can I find out my order status? After you've placed your order at CIGoutlet.biz you will be automatically notified by E-mail when we approve and ship your order. Please notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order. [top] I've just placed an order. When should I expect to be debited? Your credit card will be debited within 2 working days after submitting the order (5-7 working days for echecks). If you still don't see any charge on your credit card/bank statement, please contact our Customer Support at support@cigoutlet.biz. [top] Are the cigarettes sold at CIGoutlet.biz first choice? The cigarettes sold at CIGoutlet.biz are of the highest quality available on the market. Besides US made cigarettes, we offer a large variety of brands manufactured in Europe. Please note that the images of the cigarette packs displayed on our website may slightly differ from the appearance of the actual packs, due to the fact that the manufacturer may change the designs from time to time. [top] Will you be offering other brands in the future? Yes. We've always done our best in order to enlarge the assortment of the products we offer. [top] Which countries do you deliver to? For the time being only US Customers can purchase American made cigarettes. Unfortunately, these brands are not available for Canadian residents. [top] If I make an order on Saturday, when will my order be dispatched? Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (the same for Sundays and public holidays). [top] Is it legal to resell cigarettes ordered from CIGoutlet.biz? No. This is against the law in any country of the world. [top] Is it illegal to order a large quantity of cigarettes, for example, 50 cartons? The quantity of cigarettes that can be purchased at CIGoutlet.biz is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by a particular state, the consumer may want to contact state authorities. [top] Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged? CIGoutlet offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not deemed satisfactory. [top] Can I withdraw the order placed with your online store? You can withdraw your order within 24 hours of its placement. [top] Does CIGoutlet.biz use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities? We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping [top] Does CIGoutlet.biz have a database containing the customer's credit card details? No. [top] Does CIGoutlet.biz store information on who bought cigarettes online on files? No, we don't store this information. [top] How can I return the parcel? All return claims must be made within 24 hours of receipt. If you are not satisfied with the quality of the delivered products (parcel damaged) or consider the package contents inappropriate, you may return the parcel back to us, without making any alterations to its inner or outer parts. It may take around 10 days for our company to receive the returned goods. Please note that all returns must be in original packaging. As soon as we get the parcel/s back, we'll issue you a refund covering the cost of the cigarettes only or a full refund, depending upon each individual case. You are due to receive a notification from our Customer Support right away, informing you about this. [top] Do you have a Refund Policy? Yes, we have. Our company always fulfills its obligations and assumes full level of liability for a purchase made in our store. You can apply to our Refund Policy in the following cases: [top] Problems with receiving e-mails Why does email sent to me not arrive?
Dear users of AOL.com and COX.net e-mails! [top] How could I contact your store? If you have some questions or issues regarding your order please contact our Customer Support Service at support@cigoutlet.biz . Please be sure to specify in the e-mail your order number and your full name. Your comments and suggestions are important to us as we continue to improve our product and services. [top] |
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EU Cigarettes
